Last updated: 17 August 2026

Please read these Terms carefully before placing an order. They set out the legally binding agreement between you and us. Clause 6 (Nature of the items), clause 12 (Delivery), clause 14 (Your right to cancel) and clause 20 (Our liability to you) are particularly important and are drawn to your attention.

1. Important notice: we are not affiliated with Valve Corporation

1.1

PrestigeSkins is an independent marketplace. We are not affiliated with, endorsed by, sponsored by, approved by, or in any way officially connected with Valve Corporation, Steam, Counter-Strike, Counter-Strike 2, or any of Valve Corporation’s subsidiaries or affiliates.

1.2

Counter-Strike, Counter-Strike 2, Steam, the Steam logo, and all related names, marks, emblems, item names, weapon finishes and images are trade marks or registered trade marks of Valve Corporation in the United States and/or other countries. They are used on this Site solely for the purpose of identifying and describing the items available, which is a descriptive and nominative use. All rights in those marks remain with Valve Corporation.

1.3

Your Steam account, and your use of it, is governed by the Steam Subscriber Agreement and other Valve policies, which form a separate agreement between you and Valve Corporation. Nothing in these Terms alters that agreement. You are responsible for ensuring that your use of our service complies with the Steam Subscriber Agreement. If Valve restricts, suspends, bans or terminates your Steam account, or restricts trading on it, that is a matter between you and Valve and is outside our control.

1.4

We do not, and cannot, guarantee that Valve will permit any particular trade, that any item will remain tradable, or that any item’s in-game appearance, statistics or availability will remain unchanged. Valve may modify the game and its items at any time.

2. Who we are and how to contact us

2.1

This Site, https://prestigeskins.store (the “Site”), and the PrestigeSkins service are operated by:

  • Legal name: DUVIAN LTD
  • Trading name: PrestigeSkins
  • Company number: 17393283, registered in England and Wales
  • Registered address: Suite Ra01, 195-197 Wood Street, London, United Kingdom, E17 3NU
  • Contact email for all enquiries, notices and complaints: contactform@prestigeskins.store

2.2

This information is provided in accordance with regulation 6 of the Electronic Commerce (EC Directive) Regulations 2002, the trading disclosure requirements of the Companies Act 2006, and regulation 13 and Schedule 2 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2.3

The registered address is a registered address for the service of formal legal documents only. It is not a shop, showroom, collection point or customer-facing office, and we cannot receive visitors there. All customer communications should be sent by email to contactform@prestigeskins.store.

2.4

How we will contact you. If we have to contact you, we will do so by email, using the address you gave us when you placed your order or registered your account. It is your responsibility to keep that address current and to ensure that our messages are not blocked by filters.

3. Definitions

In these Terms:

  • “Contract” means the contract between you and us for the sale of an Item, formed in accordance with clause 9.
  • “Item” or “Skin” means a cosmetic in-game item for Counter-Strike 2 offered for sale on the Site.
  • “Order” means your offer to purchase one or more Items through the Site.
  • “Steam” means the Steam platform operated by Valve Corporation.
  • “Trade” or “Trade Offer” means the Steam trade mechanism by which Items are delivered.
  • “Trade URL” means the unique Steam trade offer URL you provide so that we can send you a Trade Offer.
  • “we”, “us”, “our” means DUVIAN LTD trading as PrestigeSkins.
  • “you”, “your” means the person placing an Order or using the Site.
  • “Consumer” has the meaning given in section 2(3) of the Consumer Rights Act 2015: an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession.
  • “Business Day” means a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.

4. These Terms and changes to them

4.1

These Terms, together with our Privacy Policy, Cookies Policy, Refund & Cancellation Policy and Complaints Policy, govern your use of the Site and any Contract between us.

4.2

By using the Site, creating an account, or placing an Order, you confirm that you accept these Terms and agree to comply with them. If you do not agree, you must not use the Site.

4.3

Changes to these Terms. We may amend these Terms from time to time, for example to reflect changes in law, regulatory requirements, our service or our payment or delivery arrangements. The version in force is the version published on the Site at the time you place your Order, and that version governs your Contract. A later amendment does not retrospectively change a Contract already formed.

4.4

Where a change materially affects your rights in relation to an ongoing account, we will give you reasonable advance notice by email or by prominent notice on the Site, and you may close your account without charge if you do not accept it.

4.5

Nothing in these Terms affects your statutory rights as a Consumer. Where any provision of these Terms conflicts with a right you have under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other consumer protection legislation, your statutory rights prevail and the conflicting provision does not apply to you.

5. Eligibility

5.1

To use the Site and to place an Order you must:

  • (a) be at least 18 years of age;
  • (b) have the legal capacity to enter into a binding contract;
  • (c) hold a Steam account that is in good standing, that you own and control lawfully, and that is capable of receiving Trade Offers;
  • (d) comply at all times with the Steam Subscriber Agreement and Valve’s other applicable policies;
  • (e) use a payment method that belongs to you or that you are expressly authorised to use; and
  • (f) not be resident in, or accessing the Site from, any jurisdiction where the purchase or trading of in-game items is prohibited, or where doing so would cause us to breach any applicable law or sanctions regime.

5.2

By placing an Order you represent and warrant that each of the statements in clause 5.1 is true. We may refuse or cancel an Order, and may suspend or close your account, if we reasonably believe that any of them is not true.

5.3

It is your responsibility to check the law that applies where you live. The legal treatment of trading in-game items differs between countries. We do not give legal advice and do not warrant that our service is lawful in every jurisdiction.

5.4

We may carry out proportionate checks to verify your age and identity, in accordance with our Privacy Policy. We may decline to complete an Order where those checks are not satisfied.

6. Nature of the Items: what you are buying

6.1

Items are cosmetic in-game virtual items that alter the appearance of weapons or characters within Counter-Strike 2. They have no function outside the game.

6.2

What you acquire. Items exist only within the Steam ecosystem and remain subject at all times to Valve Corporation’s terms, including the Steam Subscriber Agreement. Under those terms, virtual items are licensed, not owned, and Valve retains the right to modify, restrict, suspend or remove items and item-trading functionality. When you buy from us, what you receive is the transfer of an Item into your Steam inventory by Trade; you do not acquire from us any intellectual property rights in the Item, in Counter-Strike 2, or in any Valve trade mark or artwork.

6.3

Items are not investments. For the avoidance of doubt, and as an important part of the basis on which we sell:

  • (a) Items are not securities, financial instruments, shares, derivatives, commodities, e-money, currency or crypto-assets;
  • (b) Items are not an investment product, and we do not offer or provide any investment, financial or trading advice;
  • (c) we give no warranty, representation or guarantee whatsoever as to the current or future value of any Item, or that any Item can be resold, or resold at any particular price;
  • (d) the market for Items is volatile and prices may fall as well as rise, including as a result of decisions made by Valve entirely outside our control; and
  • (e) you must not purchase Items in the expectation of financial return.

6.4

We do not operate gambling, and we do not offer any form of chance-based product. Specifically: we do not operate or offer loot boxes; we do not open cases, capsules or containers on the Site; there is no wagering, betting, jackpot, lottery, raffle, roulette, coinflip, upgrade-by-chance or any other game of chance; there is no randomised outcome in any purchase; and we do not offer any facility to cash out, redeem or convert the value of Items into money, credit or any other consideration. Every purchase is a straightforward sale of a specific, identified Item at a stated price in EUR.

6.5

We do not buy Items from users for cash, and we do not provide any withdrawal, payout, wallet-to-bank or exchange facility. Any balance or credit shown in your account, if such a facility exists, may be used only to purchase Items from us and has no monetary value outside the Site, save that a refund due to you under law or under our Refund & Cancellation Policy will always be paid in money to your original payment method.

6.6

Item descriptions. We describe Items using the attributes exposed by the game, which may include the item name, wear or exterior category, “float” or wear value, pattern index or template, presence of stickers or charms, StatTrak™ or Souvenir status, and name tags. We take care to describe Items accurately. Images and renders are indicative, and an Item’s in-game appearance may vary depending on lighting, the viewer’s graphics settings, and future changes made by Valve.

6.7

Where an Item on the Site is described as a specific unique instance (for example, by reference to its float value or pattern), the Item delivered to you will be that instance. Where an Item is described generically, the Item delivered will be an Item matching that description.

7. Your account

7.1

You may need to create an account to place an Order. You must provide accurate and complete information and keep it up to date.

7.2

You are responsible for keeping your account credentials confidential and for all activity carried out under your account. You must notify us immediately at contactform@prestigeskins.store if you know or suspect that your account has been accessed without your authority.

7.3

Trade URL. You are responsible for entering your Trade URL correctly. If you give us an incorrect Trade URL and an Item is delivered to the wrong Steam account as a result, we are not able to recover it, and we will not be liable for that loss — although we will assist you, so far as we reasonably can, in reporting the matter to Valve. Please check your Trade URL carefully before you confirm your Order.

7.4

We may suspend, restrict or close your account, and cancel any pending Order, where we reasonably believe that you have breached clause 5 or clause 17, or where we are required to do so by law. Where we do so, we will tell you why unless we are legally prevented from doing so, and we will refund any sum you have paid for Items not delivered.

7.5

You may close your account at any time by emailing us. Closing your account does not affect any Contract already performed, or any right or obligation that has already accrued.

8. The Site

8.1

We make the Site available free of charge. We do not guarantee that the Site, or any content on it, will always be available or uninterrupted. We may suspend, withdraw or restrict all or any part of the Site for business or operational reasons, and will give you reasonable notice where we can.

8.2

We do not guarantee that the Site will be free from errors or omissions, or that stock levels, prices or item attributes displayed are free from error at every moment; see clause 10.4 in relation to pricing errors.

8.3

You are responsible for configuring your own information technology and platform to access the Site, and for using your own virus protection software.

9. How a Contract is formed

9.1

The listing of an Item on the Site is an invitation to treat, not an offer. It does not oblige us to sell.

9.2

Placing an Order constitutes your offer to buy the Item on these Terms.

9.3

After you place an Order, you will receive an acknowledgement by email confirming that we have received it. This acknowledgement is not acceptance of your Order.

9.4

The Contract is formed only when we send you an email confirming that your Order has been accepted, or (if earlier) when we send the Trade Offer for the Item to your Steam account. At that point a binding Contract comes into existence between you and us.

9.5

If we are unable to accept your Order — for example because the Item is no longer available, because we have identified a pricing or description error, because payment has not been authorised, because our fraud checks are not satisfied, or because we cannot lawfully supply you — we will inform you by email and will not process the Order. Any sum already taken will be refunded in full without undue delay.

9.6

Each Order accepted forms a separate Contract.

10. Price and payment

10.1

All prices are shown in euros (EUR, €) and are the prices in force at the time the Contract is formed.

10.2

Prices are inclusive of any VAT or equivalent sales tax that we are required to charge, unless the Site expressly states otherwise at checkout. Where the rate of tax changes between the date of the Order and the date of supply, we will adjust the tax you pay unless you have already paid in full before the change takes effect.

10.3

You are responsible for any charge imposed by your own bank, card issuer or payment provider, including currency-conversion charges, cross-border fees or cash-advance style fees. These are outside our control and are not part of the price we charge.

10.4

Pricing errors. It is always possible that, despite our reasonable efforts, an Item may be incorrectly priced. If the correct price at the date of your Order is higher than the price stated, we will contact you for instructions before accepting the Order. If the pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel the Order, refund any sum paid, and will not be obliged to supply at the incorrect price.

10.5

Payment. Payment is taken at the time you place your Order, through our payment provider our payment service providers. We accept the payment methods displayed at checkout. Card and payment details are handled by the payment provider; we do not receive or store full card numbers.

10.6

You warrant that you are the lawful holder of, or are expressly authorised to use, the payment method used, and that there are sufficient funds or credit available.

10.7

Where payment is declined, reversed, or later found to be unauthorised, we may cancel the Contract and, where an Item has already been delivered, we may take reasonable steps to recover it or its value as a debt.

10.8

We do not charge any surcharge for the use of a particular means of payment beyond that permitted by regulation 6A of the Consumer Rights (Payment Surcharges) Regulations 2012.

11. Availability of Items

11.1

Items are typically unique or limited in number. Adding an Item to a basket does not reserve it, and availability is confirmed only on acceptance of your Order.

11.2

If an Item becomes unavailable after your Order but before delivery, we will notify you promptly and offer you the choice of: (a) a full refund; or (b) where we can, a substitute Item of equivalent or better specification and equal or lower price (any difference being refunded). We will never substitute an Item without your express agreement, and you are always entitled to choose the refund instead.

12. Delivery by Steam Trade

12.1

Items are delivered digitally, by Trade Offer sent to the Steam account identified by the Trade URL you provided. No physical goods are shipped.

12.2

Delivery time. We aim to send the Trade Offer as soon as reasonably practicable after the Contract is formed, and in any event within 24 hours unless we tell you otherwise at checkout or a longer period is unavoidable because of a matter described in clause 12.4. Where an Order is held for manual verification, we will tell you.

12.3

Your part in delivery. Delivery cannot complete unless you accept the Trade Offer on Steam. You must:

  • (a) keep your Steam account able to trade;
  • (b) have Steam Guard Mobile Authenticator active for the period Valve requires in order to trade without a hold;
  • (c) ensure your inventory is not full and your privacy settings permit the Trade;
  • (d) accept the Trade Offer within 14 days of it being sent; and
  • (e) verify, before accepting, that the Trade Offer comes from the account we identify to you, because impersonation of traders is common on Steam.

12.4

Trade holds, cooldowns and platform restrictions — outside our control. Valve imposes trade holds, escrow periods, cooldowns and other trading restrictions at its sole discretion, including after password changes, after a new device signs in, where Steam Guard has not been active long enough, or during platform-wide restrictions. Valve may also suspend trading entirely, or experience outages. These are matters within Valve’s control, not ours. Where such a restriction delays delivery, we are not in breach of the Contract, and the delivery period is extended by the length of the restriction. We will keep you informed and will complete delivery as soon as the restriction lifts.

12.5

If delivery cannot be completed. If, after we have used reasonable efforts, the Item cannot be delivered to you — whether because of a persistent trade restriction, an outage, an inability to reach you, an error in the Trade URL you supplied that we cannot correct, or the Item ceasing to be tradable — then:

  • (a) we will contact you to agree a solution, which may include delivering at a later date, delivering to a corrected Trade URL that you confirm, or delivering a substitute Item you agree to;
  • (b) if no solution can be agreed within a reasonable period, you may treat the Contract as at an end and we will refund you in full, using the same means of payment you used, without undue delay; and
  • (c) where delivery failed because of something we did wrong, you retain all rights and remedies under the Consumer Rights Act 2015 (see clause 13), including any right to compensation for foreseeable loss.

12.6

Risk and completion. Delivery is complete, and the Item passes to you, when the Trade Offer is accepted on your Steam account. From that point the Item sits within your Steam inventory and is subject to Valve’s terms; we have no ability to retrieve, modify or restore it.

12.7

Delivery to the correct account. We deliver to the Trade URL you provide. We are not responsible for delivery to an account other than your own where that occurs because you provided the wrong Trade URL, or because a third party has access to your Steam account. See clause 7.3.

13. Your rights if something is wrong: Consumer Rights Act 2015

13.1

Items are digital content within the meaning of the Consumer Rights Act 2015. Where you deal with us as a Consumer, the Act gives you statutory rights that we cannot exclude or limit. In particular, the digital content we supply must be:

  • (a) of satisfactory quality — section 34;
  • (b) fit for a particular purpose that you made known to us before the Contract was formed and that we accepted — section 35; and
  • (c) as described — section 36, including as described in any pre-contract information given under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

13.2

We must also have the right to supply the digital content to you (section 41).

13.3

Your remedies. If digital content we supply does not conform to clause 13.1, you have the statutory right to:

  • (a) require us to repair or replace it within a reasonable time and without significant inconvenience to you, and at our cost (section 43); and
  • (b) where repair or replacement is impossible, or we have not done it within a reasonable time and without significant inconvenience, or we have failed to do it, require an appropriate reduction in price — which may, in an appropriate case, be a reduction to zero, that is a full refund (section 44).

13.4

Where we did not have the right to supply the digital content, you have the right to a full refund under section 45.

13.5

Burden of proof. If a fault becomes apparent within six months of supply, it is treated as having been present at the time of supply unless we can show otherwise, or unless that is incompatible with the nature of the digital content or how it failed to conform (section 42(9)).

13.6

Damage to your device. If digital content we supply causes damage to a device or to other digital content belonging to you, and that damage would not have occurred had we exercised reasonable care and skill, you may be entitled to repair of the damage or to compensation under section 46.

13.7

Nothing in this clause affects your right to a refund of an undelivered Item under clause 12.5, or your cancellation rights under clause 14.

13.8

For detailed practical guidance on how to claim, and the timescales we apply, see our Refund & Cancellation Policy.

14. Your right to cancel (Consumer Contracts Regulations 2013)

14.1

Where you contract with us as a Consumer at a distance, regulation 29 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 gives you a right to cancel within 14 days of the day the Contract is formed, without giving a reason.

14.2

Important exception for digital content. Items are digital content not supplied on a tangible medium. Under regulation 37(1) of those Regulations, you lose the right to cancel once supply of the digital content has begun, provided that before supply began:

  • (a) you gave your express consent to supply beginning before the end of the 14-day cancellation period; and
  • (b) you acknowledged that you would lose your right to cancel once supply had begun.

14.3

How this works at checkout. So that this is clear and fair, we ask you at checkout to tick a specific, unticked box confirming (a) and (b) above. Ticking it is a positive choice by you. We keep a record of it. We do not treat mere use of the Site, or the placing of an Order alone, as consent.

14.4

If you do not give that consent, we will not begin supply until the 14-day cancellation period has expired, and you keep your full right to cancel during that period. You should expect delivery to be delayed accordingly.

14.5

Before supply begins, you may cancel at any time within the 14-day period and receive a full refund, whether or not you gave the consent described in clause 14.2.

14.6

For these purposes, “supply begins” when we send the Trade Offer for your Item to your Steam account.

14.7

Full details of how to cancel, the model cancellation form, and how and when refunds are paid, are set out in our Refund & Cancellation Policy, which forms part of these Terms.

14.8

Non-consumers. If you are not a Consumer — for example if you buy in the course of a business — the cancellation rights in this clause and in the Consumer Rights Act 2015 do not apply to you, and a Contract may be cancelled only by agreement.

15. Our right to cancel

15.1

We may end the Contract by written notice to you if:

  • (a) you do not make any payment when due, or a payment is reversed;
  • (b) you do not, within a reasonable time of being asked, provide information necessary for us to supply the Item (in particular a valid Trade URL);
  • (c) you do not, within a reasonable time, accept a validly sent Trade Offer;
  • (d) you breach clause 5 (Eligibility) or clause 17 (Prohibited conduct); or
  • (e) we are prevented by law, sanctions or a decision of Valve from supplying you.

15.2

If we end the Contract under clause 15.1, we will refund any money you have paid in advance for Items we have not supplied. Where you are not a Consumer, we may in addition deduct or charge reasonable compensation for the net costs we incur as a result of your breach.

16. Licence to use the Site

16.1

We are the owner or licensee of all intellectual property rights in the Site, including its design, layout, text, graphics, code and databases (excluding, for the avoidance of doubt, the Valve marks and artwork referred to in clause 1.2). Those rights are protected by law and all such rights are reserved.

16.2

We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Site for your own personal, non-commercial purposes in accordance with these Terms.

16.3

You must not reproduce, copy, republish, distribute, sell, licence, systematically extract or re-utilise any part of the Site, or use any of our content for commercial purposes, without our prior written consent.

16.4

Any content you submit to us — for example reviews, feedback or support messages — you grant us a non-exclusive, royalty-free licence to use for the purposes of operating and improving our service. You must not submit content that is unlawful, defamatory, offensive or that infringes anyone’s rights.

17. Prohibited conduct

17.1

You must not:

  • (a) use, or attempt to use, a stolen, hijacked, compromised or otherwise unauthorised payment method, or a payment method belonging to another person without their authority;
  • (b) use, or attempt to use, a stolen, hijacked or compromised Steam account, or trade Items that you know or suspect were obtained fraudulently, through phishing, or through account theft;
  • (c) initiate a chargeback, payment dispute or reversal in bad faith — that is, where the Item was properly delivered and there is no genuine ground of complaint. This includes so-called “friendly fraud”. If you have a problem with an Order, you must raise it with us first under our Complaints Policy. Making a dishonest representation to your bank or card issuer in order to obtain a chargeback may constitute an offence under the Fraud Act 2006;
  • (d) use the service for money laundering, terrorist financing, sanctions evasion, or the layering or conversion of criminal proceeds;
  • (e) engage in automated scraping, crawling, harvesting or data mining of the Site, or use any robot, spider, scraper, headless browser, or other automated means to access, monitor, copy or index the Site or its price or inventory data, except for search-engine crawlers operating in accordance with our robots.txt;
  • (f) circumvent, disable or interfere with any rate limiting, bot detection, caching, security or access-control feature of the Site;
  • (g) attempt to gain unauthorised access to the Site, our servers, or any system or network connected to them, or introduce any virus, trojan, worm, logic bomb or other malicious code;
  • (h) carry out any denial-of-service or distributed denial-of-service attack, or otherwise attack the Site;
  • (i) create multiple accounts to evade a suspension, to abuse a promotion or discount, or to disguise your identity;
  • (j) manipulate prices, place sham orders, or engage in any conduct designed to distort our pricing or availability;
  • (k) resell or represent yourself as an authorised reseller, agent or affiliate of PrestigeSkins or of Valve Corporation without our written consent;
  • (l) impersonate us, our staff or any other person, including by operating accounts, sites, or Steam profiles designed to be mistaken for ours; or
  • (m) use the Site in any way that breaches any applicable law or regulation, or the Steam Subscriber Agreement.

17.2

Consequences. Where we reasonably believe you have breached clause 17.1, we may take any of the following steps, proportionate to the breach: issue a warning; require additional verification; refuse or cancel Orders; withhold delivery pending investigation; suspend or permanently close your account; retain evidence; report the matter to our payment provider, to Valve, to law enforcement or to a relevant authority; and take legal action to recover losses we suffer.

17.3

We will tell you what action we have taken and why, unless we are legally prevented from doing so or doing so would prejudice the prevention or detection of crime. You may challenge any such decision under our Complaints Policy.

17.4

Breach of clause 17.1 does not deprive you of your statutory consumer rights in relation to Items lawfully purchased and paid for.

18. Suspension for security or legal reasons

We may suspend all or part of the service, or an individual account, where necessary to deal with a security incident, to comply with a legal or regulatory requirement, or to carry out essential maintenance. We will restore service as soon as reasonably practicable and will not charge you for a period of suspension.

19. Events outside our control (force majeure)

19.1

We will not be in breach of these Terms, nor liable for any delay or failure to perform, where that delay or failure results from an event outside our reasonable control. Such events include: acts of God, fire, flood or severe weather; war, terrorism, civil unrest or sanctions; epidemic or pandemic and any related government measure; failure of public telecommunications or internet infrastructure; power failure; strikes or industrial action not involving our own workforce; cyber-attack; and acts, omissions, outages, policy changes or trading restrictions imposed by Valve Corporation or the Steam platform.

19.2

If such an event occurs we will contact you as soon as reasonably possible and the time for performance will be extended by the duration of the event. If the event continues for more than 30 days, either of us may end the Contract, and we will refund you in full for any Item not delivered. Your statutory right to a refund where we fail to deliver within an agreed or reasonable period is unaffected.

20. Our liability to you

This clause is drafted to be fair and to comply with Part 2 of the Consumer Rights Act 2015. It does not attempt to exclude anything the law does not allow us to exclude.

20.1

What we never exclude or limit. Nothing in these Terms excludes or limits our liability for:

  • (a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors;
  • (b) fraud or fraudulent misrepresentation;
  • (c) any breach of the terms implied by sections 34, 35, 36 and 41 of the Consumer Rights Act 2015 (digital content to be of satisfactory quality, fit for purpose, as described, and that we have the right to supply it), or of the corresponding provisions of the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982 where applicable;
  • (d) the remedies available to you under sections 42 to 46 of the Consumer Rights Act 2015;
  • (e) your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
  • (f) defective products under the Consumer Protection Act 1987; or
  • (g) any other liability that cannot lawfully be excluded or limited.

20.2

What we are responsible for. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen, or if, at the time the Contract was made, both we and you knew it might happen.

20.3

What we are not responsible for. Subject always to clause 20.1, we are not liable for:

  • (a) loss or damage that was not foreseeable;
  • (b) any loss arising from your own breach of these Terms, including where you supply an incorrect Trade URL;
  • (c) any act, omission, decision or policy of Valve Corporation, including the imposition of a trade hold, the restriction, suspension or banning of your Steam account, changes to items or to the game, or the removal of trading functionality;
  • (d) any loss arising because a third party has obtained access to your Steam account or your account with us, where that is not the result of our failure to take reasonable care;
  • (e) any change in the market value of an Item, or any loss of anticipated profit on resale — Items are not investments and we give no warranty as to value (clause 6.3); or
  • (f) loss arising from your use of the Site or an Item for any commercial or business purpose.

20.4

Business customers only. If you are not a Consumer, then subject to clause 20.1: we exclude all implied conditions, warranties and terms to the fullest extent permitted by law; we are not liable to you for loss of profit, loss of business, loss of goodwill, business interruption or loss of business opportunity; and our total liability to you in respect of all losses arising under or in connection with a Contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total price paid by you under that Contract.

20.5

Consumer cap. Where you are a Consumer, we do not impose a monetary cap on our liability. Our liability is determined by law, in accordance with clauses 20.1 to 20.3.

20.6

Each provision of this clause 20 operates separately. If any part is held to be unenforceable, the remaining parts continue to apply.

21. Complaints and dispute resolution

21.1

If you are unhappy with any aspect of our service, please contact us at contactform@prestigeskins.store. We take complaints seriously and aim to resolve them quickly and fairly. Our full process, including our timescales and escalation stages, is set out in our Complaints Policy.

21.2

Alternative dispute resolution (ADR). Under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, where we cannot resolve your complaint through our internal process we will tell you so in writing and provide you with details of a certified ADR provider. Our position on ADR, including whether we agree to use it, is stated in our Complaints Policy.

21.3

Using our complaints process or an ADR scheme does not affect your right to take legal proceedings, and does not affect your statutory rights.

22. General

22.1

Assignment. We may transfer our rights and obligations under these Terms to another organisation, for example if our business is sold. We will tell you in writing if this happens and will ensure that the transfer does not affect your rights. You may only transfer your rights or obligations to another person if we agree in writing.

22.2

No third-party rights. A Contract is between you and us. No other person has any right to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

22.3

Severance. Each clause of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining clauses will remain in full force and effect.

22.4

Waiver. If we delay in enforcing any part of these Terms, or do not insist that you perform an obligation, that will not prevent us from taking steps against you at a later date.

22.5

Entire agreement. These Terms, together with the documents referred to in clause 4.1 and the pre-contract information we give you, constitute the entire agreement between us in relation to their subject matter. Nothing in this clause limits or excludes any liability for fraudulent misrepresentation, or affects any right or remedy you have as a Consumer.

22.6

Notices. Notices under these Terms must be given by email — to you at the address on your account, and to us at contactform@prestigeskins.store — and are deemed received at the time of transmission, or, if transmission occurs outside the hours of 9.00 am to 5.00 pm on a Business Day, at 9.00 am on the next Business Day. Formal legal proceedings may in addition be served on us at our registered address.

22.7

Language. These Terms and all communications between us will be in English.

23. Governing law and jurisdiction

23.1

These Terms, each Contract, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the law of England and Wales.

23.2

You and we both agree that the courts of England and Wales have exclusive jurisdiction, except as set out in clause 23.3.

23.3

Consumer protection. If you are a Consumer:

  • (a) nothing in clause 23.1 deprives you of the protection afforded to you by provisions of the mandatory law of the country in which you are habitually resident that cannot be derogated from by agreement; and
  • (b) you may bring proceedings in the courts of the country in which you are habitually resident, and we will bring proceedings against you only in those courts. If you live in Scotland you may bring proceedings in either the Scottish or the English courts; if you live in Northern Ireland, in either the Northern Irish or the English courts.

24. Contact us

DUVIAN LTD (trading as PrestigeSkins) Registered in England and Wales, company number 17393283 Registered address: Suite Ra01, 195-197 Wood Street, London, United Kingdom, E17 3NU Email: contactform@prestigeskins.store Website: https://prestigeskins.store The registered address is for the service of formal documents only. It is not a shop or a visiting address.

PrestigeSkins is not affiliated with, endorsed by or sponsored by Valve Corporation. Counter-Strike and Steam are trade marks of Valve Corporation.